smart1 Support Request
To: support@smart1.eu
Subject: Support request – [site name / serial number]

Hello,

I need assistance with my smart1 system.

PURCHASE DETAILS
Customer number:
Order or invoice reference:
Purchase date:
Reseller / supplier:

SYSTEM DETAILS
Site name / project reference:
smart1 device serial number:
Device unlock key: [share directly with the support team only]
Support checklist: [available / not available; attach it to the email if available]

ADDITIONAL USEFUL INFORMATION
Contact person / callback number:
Product and firmware version:
Description of the enquiry:
Expected behaviour:
Observed behaviour / time:
Relevant screenshots or logs: [attach sanitised files if available]

Thank you.

Note: This text template was created for the wiki page. It is not an official smart1 support checklist. Add files to your email manually. Never publish passwords, unlock keys or other confidential information publicly in the wiki.