Technical support
For questions about your existing smart1 system.
support@smart1.euOpen support emailSupport & Contact
Last modified by Christian Zauner on 22.10.2026
smart1 knowledge base
Support & Contact
Technical support, general enquiries and useful resources – find the right contact for your request.
How can we help you?
General enquiries
For product information and initial questions about your project.
info@smart1.euWrite an emailMain office
Would you like to contact smart1 by phone?
+49 8677 76790-10Call the main officeTechnical support is provided under your support agreement. Please send technical enquiries to support@smart1.eu.
Prepare your support request
Please provide the following information so your enquiry can be matched to the relevant system.
Purchase details
- Your customer number
- Order or invoice reference
- Date of purchase
- Reseller or supplier
System details
- Site name / project reference
- smart1 device serial number
- Device unlock key (confidential)
- Existing support checklist as an attachment
Do not post unlock keys or other access credentials publicly in the wiki. Share confidential information directly with the support team only.
Download email templateTXT · Text template for your request
Contact & location
smart1 solutions GmbH
Gewerbepark Lindach B 1184489 Burghausen
Germany
Sales & project enquiries
Find our current sales contacts and the contact form on our website.