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Wiki source code of Support & Kontakt

Last modified by Christian Zauner on 22.10.2026
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Christian Zauner 1.1 1 {{velocity}}
2 #set ($s1scDoc = $xwiki.getDocument("Smart1SupportContact.WebHome"))
3 #set ($discard = $xwiki.ssx.use($s1scDoc.fullName, {"minify": false}))
4 #set ($s1scBANNER = $s1scDoc.getAttachmentURL("smart1-support-technik-klar-v1.1.png"))
5 #set ($s1scTEMPLATE = $s1scDoc.getAttachmentURL("smart1-support-request-EN.txt"))
6 {{html clean="false"}}
7 <div class="s1sc" lang="en">
8 <section class="sc-hero" aria-labelledby="sc-page-title"><div class="sc-visual" aria-hidden="true"><img src="$escapetool.xml($s1scBANNER)" width="753" height="288" alt="" fetchpriority="high" decoding="async"/></div><div class="sc-hero-copy"><div class="sc-eyebrow">smart1 knowledge base</div><h1 id="sc-page-title">Support &amp; <span>Contact</span></h1><p class="sc-lead">Technical support, general enquiries and useful resources – find the right contact for your request.</p><div class="sc-actions"><a class="sc-btn sc-btn-primary" href="mailto:support@smart1.eu?subject=smart1%20Support%20Request"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><rect x="3" y="5" width="18" height="14" rx="2"/><path d="m3 6 9 7 9-7"/></svg>Contact support</a><a class="sc-btn" href="#sc-contact">Contact options</a></div></div></section>
9 <section id="sc-contact" aria-labelledby="sc-ways"><h2 class="sc-heading" id="sc-ways">How can we help you?</h2><div class="sc-cards"><article class="sc-card"><div class="sc-card-head"><span class="sc-icon"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M4 13v-2a8 8 0 0 1 16 0v2"/><rect x="3" y="11" width="4" height="8" rx="2"/><rect x="17" y="11" width="4" height="8" rx="2"/><path d="M19 19c0 2-2 3-6 3h-2"/></svg></span><div><span class="sc-meta">Support</span><h3>Technical support</h3></div></div><p>For questions about your existing smart1 system.</p><a class="sc-contact-value" href="mailto:support@smart1.eu?subject=smart1%20Support%20Request">support@smart1.eu</a><a class="sc-link" href="mailto:support@smart1.eu?subject=smart1%20Support%20Request">Open support email<svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M5 12h14m-5-5 5 5-5 5"/></svg></a></article><article class="sc-card"><div class="sc-card-head"><span class="sc-icon sc-icon-pink"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><rect x="3" y="5" width="18" height="14" rx="2"/><path d="m3 6 9 7 9-7"/></svg></span><div><span class="sc-meta">Contact</span><h3>General enquiries</h3></div></div><p>For product information and initial questions about your project.</p><a class="sc-contact-value" href="mailto:info@smart1.eu?subject=smart1%20Enquiry">info@smart1.eu</a><a class="sc-link" href="mailto:info@smart1.eu?subject=smart1%20Enquiry">Write an email<svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M5 12h14m-5-5 5 5-5 5"/></svg></a></article><article class="sc-card"><div class="sc-card-head"><span class="sc-icon"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M5 3h4l2 5-3 2a14 14 0 0 0 6 6l2-3 5 2v4a2 2 0 0 1-2 2C10 21 3 14 3 5a2 2 0 0 1 2-2Z"/></svg></span><div><span class="sc-meta">Phone</span><h3>Main office</h3></div></div><p>Would you like to contact smart1 by phone?</p><a class="sc-contact-value" href="tel:+4986777679010">+49 8677 76790-10</a><a class="sc-link" href="tel:+4986777679010">Call the main office<svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M5 12h14m-5-5 5 5-5 5"/></svg></a></article></div><div class="sc-service-note"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><circle cx="12" cy="12" r="9"/><path d="M12 11v6m0-10h.01"/></svg><p>Technical support is provided under your support agreement. Please send technical enquiries to <strong>support@smart1.eu</strong>.</p></div></section>
10 <div class="sc-details">
11 <section class="sc-panel" aria-labelledby="sc-prepare"><h2 class="sc-panel-title" id="sc-prepare"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><rect x="5" y="4" width="14" height="17" rx="2"/><rect x="9" y="2" width="6" height="4" rx="1"/><path d="m8 12 2 2 5-5m-7 8h8"/></svg>Prepare your support request</h2><p class="sc-intro">Please provide the following information so your enquiry can be matched to the relevant system.</p><div class="sc-check-columns"><div><h3>Purchase details</h3><ul class="sc-checklist"><li>Your customer number</li><li>Order or invoice reference</li><li>Date of purchase</li><li>Reseller or supplier</li></ul></div><div><h3>System details</h3><ul class="sc-checklist"><li>Site name / project reference</li><li>smart1 device serial number</li><li>Device unlock key (confidential)</li><li>Existing support checklist as an attachment</li></ul></div></div><div class="sc-privacy"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><rect x="5" y="10" width="14" height="11" rx="2"/><path d="M8 10V7a4 4 0 0 1 8 0v3m-4 5v2"/></svg><p>Do not post unlock keys or other access credentials publicly in the wiki. Share confidential information directly with the support team only.</p></div><div class="sc-template-row"><a class="sc-link" href="$escapetool.xml($s1scTEMPLATE)" download="smart1-support-request-EN.txt"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M12 3v12m-5-5 5 5 5-5M4 16v5h16v-5"/></svg>Download email template</a><span class="sc-small">TXT · Text template for your request</span></div></section>
12 <section class="sc-panel sc-office" aria-labelledby="sc-office"><h2 class="sc-panel-title" id="sc-office"><svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M20 10c0 6-8 12-8 12S4 16 4 10a8 8 0 1 1 16 0Z"/><circle cx="12" cy="10" r="3"/></svg>Contact &amp; location</h2><p class="sc-company">smart1 solutions GmbH</p><address>Gewerbepark Lindach B 11<br/>84489 Burghausen<br/>Germany</address><div class="sc-office-note"><h3>Sales &amp; project enquiries</h3><p>Find our current sales contacts and the contact form on our website.</p></div><div class="sc-actions"><a class="sc-btn" href="https://www.smart1.eu/kontakt-smart1-solutions/">Open contact page<svg viewBox="0 0 24 24" aria-hidden="true" focusable="false"><path d="M14 3h7v7m0-7L10 14M10 3H5a2 2 0 0 0-2 2v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2v-5"/></svg></a></div></section>
13 </div>
14 <footer class="sc-footer"><span>smart1 solutions GmbH · Support &amp; Contact</span><span>Sources: <a href="https://www.smart1.eu/support/">Support</a> · <a href="https://www.smart1.eu/kontakt-smart1-solutions/">Contact</a> · <a href="https://www.smart1.eu/impressum-smart1-solutions-gmbh/">Legal notice</a><br/>Updated: 20 October 2026</span></footer>
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